Refund and cancellation policy

New coaches get 30 days of Pro for free. We don't ask for a card and you are never charged for the trial. When it ends, your workspace moves to the Free plan unless you choose a paid plan.

You can cancel a monthly or yearly plan at any time: open Billing in your workspace and choose Manage subscription (this opens the Stripe Customer Portal). You can also ask us to cancel for you.

Cancellation stops the next renewal. You keep paid features until the end of the period you've already paid for, then your workspace moves to Free. Your data isn't deleted when you cancel; Free plan limits and history rules apply from then on.

• Monthly plans: no refunds for the current month or unused days. Cancel any time to avoid the next charge.
• Yearly plans, first payment: if you ask within 14 days of your first yearly charge, we'll refund it in full and move you to Free. This applies once per coach, to a new yearly subscription (not to renewals).
• Yearly renewals: we email a reminder before each yearly renewal. If you forgot to cancel and ask within 7 days of the renewal charge without having used paid features since, we'll refund it.
• Duplicate or wrong charges: always refunded in full, for example if you were charged twice or charged after cancelling.
• Our fault: if Spotter was unavailable for a long stretch or we removed a feature you paid for, we'll offer a fair partial refund or credit.

Otherwise, payments for a period that has started aren't refundable, except where the law where you live requires a refund. Changing plans mid-period is pro-rated by Stripe as shown before you confirm.

If a renewal payment fails, Stripe retries it and you keep paid features for 7 days. Update your card in Billing during that time. If the payment still fails, your workspace moves to Free; you aren't charged for the failed period.

Email dev@nexuf.io or message us on WhatsApp from the email address on your account, with your coach page address and the date and amount of the charge. We reply within 2 business days.

Approved refunds go back to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank. Currency conversion or foreign transaction fees your bank charged may not be returned.

Spotter Plus is sold through the App Store (Apple) and Google Play. Apple or Google charge you, renew the subscription and handle refunds under their own policies; Spotter can't issue refunds for store purchases.

To cancel, turn off renewal in your Apple ID subscriptions or in Google Play (Payments and subscriptions). You keep Plus until the end of the period you paid for. Deleting the app does not cancel the subscription. Refund requests go to Apple (reportaproblem.apple.com) or Google Play. If a refund is granted, Plus ends when the store tells us.

Spotter only charges coaches for their Spotter plan. Money clients pay their coach (for sessions or packages) is paid directly to the coach by cash, bank transfer or however they agree. Spotter doesn't process those payments, so refunds for coaching are between the client and the coach. Amounts shown in Spotter are the coach's own records.

Billing questions: dev@nexuf.io. More ways to reach us are on the contact page. This policy is part of our terms of service.